This topic is current for me as a consulting assignment to a multi-national company here in Kuala Lumpur, Malaysia, nevertheless the outplacement services covered here, are equally as relevant just about anywhere around.
Essentially outplacement happens a new company has determined a requirement to retrench a regarding employees, but rather than simply terminate their employment, with minimum redundancy payment as required by law, they recognise a certain responsibility towards those who will lose their jobs.
There are of course, many reasons for jobs becoming redundant (and in all of the jurisdictions, the law requires that it is jobs tend to be being lost) with the resulting retrenchment of opportunities report holders, if they cannot be redeployed within the company. The company I am now working with a good outplacement assignment has sold one of its divisions to another company, as well as the buyer does not require employees.
In my view, and that of many HR pros, a person have experienced retrenchment yourself, you won't be truly effective as a counsellor to a student just been told they are losing their job. An old colleague once compared it to having a baby! She commented that unless you've given birth, you cannot possibly empathise! While somewhat extreme, I end up being agree :-) All our consultants involved in outplacement (me included) have all been retrenched at some time and have a psychology or counselling qualification.
In some cases, your former company will pay for a change and use the firm of your choice, providing the cost is the identical. Contact the human resources department, let them know you're unhappy with the agency, and that you'd like to find a get rid of.
If the company won't allow to obtain swap, see if they'll contact the designated firm around the behalf, indicating that you're displeased. If enough individuals are dissatisfied with the service and make your former employer aware of it, that could be an impetus so they can contract with another agency. You won't know if saturate try.
As a last resort, you may opt to pick up the tab for outplacement services yourself. It'll be money well spent if it also helps you find a job more quickly.